Shipping policy
Shipping Policy for Exchanges and In-Store Credits - Shalimar Alpacas
In order to ensure the safety and integrity of items being returned for exchange or in-store credit, Shalimar Alpacas has specific packaging requirements:
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Original Packaging: All items must be returned in their original packaging, which includes the bubble protection envelope. This is to ensure that the product is adequately protected during transit.
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Replacement Packaging: If you have disposed of the original packaging, please use a replacement bubble envelope that closely resembles the original in size and protection level. Ensure that the replacement packaging is securely sealed before shipping.
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Condition of Return: Items must be returned in their original condition, without any damage or alteration. This is crucial for the processing of your exchange or in-store credit.
By adhering to these packaging guidelines, you help us maintain the high standards of our products and facilitate a smooth exchange or credit process. We appreciate your cooperation and understanding in this matter.
For any questions regarding our shipping policy or how to properly package your return, please contact us directly.